Returns Policy

Purpose 

The purpose of this policy is to clearly outline the terms and conditions for refunds, exchanges, and returns at Daisy's Closet Fashion. This policy ensures transparency and fairness in our transactions and provides our customers with a clear understanding of their rights and responsibilities. 

Scope 

This policy applies to all purchases made through Daisy's Closet Fashion, both in-store and online. It covers full-priced items, items purchased with discount codes, and items returned for refunds, store credit, or exchanges. 

Refunds 

1. Eligibility 

Full-Priced Items Only: Refunds are valid for full-priced items only. Items that have been purchased using a discount code or are part of the "Last Chance" sale are not eligible for refunds. This includes the use of the mailing list sign up discount code, any store wide sales, bundle discount and any influencer discount codes. 

Timeframe: Items must be returned and arrive within 14 days of the dispatch date to be eligible for a refund.  

Condition: The item must be returned in their original condition, including all tags attached. Items that are worn, washed, damaged, or altered will not be eligible for a refund. Customer name and order number needs to be included with any return. 

Customer Responsibility: The cost of returning the item is the responsibility of the customer. Daisy's Closet Fashion does not cover return shipping costs. 

 To start a return, click HERE.

2. Processing 

Refund Method: Once the returned item is received and inspected, and if deemed to be in original condition, the refund will be processed via the original payment method used at the time of purchase. 

Processing Time: Please allow up to 7 business days for the refund to be processed and reflected in your account. 

Store Credit 

1. Eligibility 

Full-Priced and Discounted Items: Store credit is available for full-priced items and orders where a discount code was applied, any store wide sales or bundle discount. Items from the "Last Chance" sale are excluded. 

Timeframe: Items must be returned and arrive within 30 days of the dispatch date to be eligible for store credit. 

Condition: The item must be returned in their original condition, with all tags attached, unworn and unwashed. Items that are worn, washed, damaged, or altered will not be eligible for store credit. 

Customer Responsibility: The cost of returning the item is the responsibility of the customer. Daisy's Closet Fashion does not cover return shipping costs. 

2. Processing 

Store Credit Issuance: Once the returned item is received and deemed to be in original condition, your store credit will be emailed to the email address used at the time of purchase. 

Validity: Store credit is valid for 3 years from the date of issue. 

Exchanges 

1. Eligibility 

Full-Priced and Discounted Items: Exchanges are valid for full-priced items and orders where a discount code was applied, any store wide sales or bundle discount. Items from the "Last Chance" sale are excluded. 

Timeframe: Items must be returned and arrive within 30 days of the dispatch date and in their original condition, including all tags attached, unworn and unwashed 

Condition: The item must be returned in their original condition, with all tags attached, unworn and unwashed. Items that are worn, washed, damaged, or altered will not be eligible for an exchange. 

Customer Responsibility: The cost of returning the item is the responsibility of the customer. The cost of shipping for the exchange item is also the responsibility of the customer and will be charged at the time of processing the return/exchange. Daisy's Closet Fashion does not cover return shipping costs. 

2. Processing 

Instant Exchanges: Instant exchanges are available for eligible items. Upon lodgement of the return/exchange a credit card is required to secure the new item. New item will be shipped within 1-3 days. Upon receipt and inspection of the returned item, the exchange will be finalised. Once approved the credit hold will be released.  

Daisy’s Closet does not hold customer credit card details outside an exchange.  

If item does not arrive within 30 days of the dispatch date of the original order and in their original condition, including all tags attached, unworn and unwashed the return will be rejected and the credit card will be charged and the customer will be notified.  

Bonus Gift Card: As a bonus, customers who opt for an instant exchange will receive a $10 gift card, which will be issued along with the exchanged item. 

Additional Conditions 

Original Condition Requirement: All returned items, whether for refunds, store credit, or exchanges, must be in their original condition, unworn, unwashed, with all tags attached. Daisy's Closet Fashion reserves the right to refuse a return, exchange, or refund if the item does not meet these criteria. 

Storewide Sales: In the instance of a storewide sale (example, EOFY) refunds will not be available. Only store credits or an exchange will be available for purchases made during those sales. Please see above the process for all store credits or exchanges. 

Bundle + Save: Any purchases made in conjunction with the Bundle + Save will only be eligible for store credits or an exchange. Please see above the process for all store credits or exchanges. 

Multiple Returns: In the instance where an item that has been exchanged or purchased with a store credit is returned, refunds will not be eligible.  

International orders: All orders purchased by customers outside of Australia, including New Zealand, will not be eligible for a refund. Any orders for international customers, including New Zealand will only be eligible for an exchange or a store credit. Please see above the process for all store credits or exchanges. 

Policy Review and Updates 

This Refunds, Exchanges, and Returns Policy is in accordance with Australian Consumer Law and will be reviewed annually and updated as necessary to reflect any changes in our practices or applicable laws. Any updates to the policy will be communicated to customers through our website.